Privacy Policy

1. Scope and data controller

The company responsible for the processing described in this policy is:

This policy applies to this website and to business inquiries initiated through it. It does not control the independent privacy practices of third-party websites or services.

2. Information we process

Information you choose to provide

When you contact us by email, WhatsApp or phone, you may provide information such as:

• Your name, company, job role and business contact details.
• Your country or market and preferred communication channel.
• Vehicle make, model, model year, trim, market version and fitment information.
• Product requirements, estimated quantity, delivery destination and packaging requirements.
• Messages, photographs, drawings, documents or other files you choose to send.

Please do not send personal information that is not necessary for your business inquiry.

Technical information

When the website is requested, our hosting and security infrastructure may process technical data needed to deliver and protect the service. This may include an IP address, browser and device information, requested URL, request time, response status and security-event information.

The website does not currently provide customer accounts, online checkout or online payment processing.

3. How website forms work

The main Contact Us form prepares an email in your own email application. The website itself does not submit or store the completed form on a Yuxuan web server. You must review the prepared email and choose to send it. Files selected on the page are not uploaded by the website and must be attached manually in your email application.

Product-category inquiry forms currently validate entries in your browser and direct you to the Contact Us page. They do not transmit the entered values to a Yuxuan database.

Once you send an email, WhatsApp message or make a phone call, the communication is handled through the relevant communication provider and our business communication systems.

4. Purposes and legal bases

Depending on the request and applicable law, we may use personal information to:

• Respond to inquiries and prepare product, fitment or quotation information.
• Take steps requested by you before entering into a business relationship.
• Communicate about product requirements, manufacturing, delivery and after-sales matters.
• Maintain relevant business and transaction records.
• Protect the website, detect abuse and maintain service security.
• Meet legal, regulatory, accounting or dispute-resolution obligations.

Where a legal basis is required, processing may be based on steps requested before a contract, performance of a contract, our legitimate interests in responding to B2B inquiries and protecting our services, compliance with legal obligations, or consent where applicable.

We do not use information obtained through this website for solely automated decisions that produce legal or similarly significant effects.

5. Cookies and third-party services

We do not currently embed analytics platforms or advertising pixels on this website, and we do not intentionally set analytics or advertising cookies.

The site uses or links to the following third-party services:

• Cloudflare provides website hosting, delivery and security services. Technical request and security data may be processed when pages are delivered.
• Google Fonts supplies website fonts. A request to Google may occur when a page loads.
• Google Maps is embedded on the Contact Us page. Map content is loaded from Google when that part of the page is requested.
• WhatsApp is available as an external communication option. Clicking a WhatsApp link opens a service operated independently from this website.

These providers may receive technical information such as your IP address and browser details when their services are requested. Their processing is governed by their own terms and privacy policies. You may review the policies of Cloudflare, Google and WhatsApp.

If analytics, advertising technologies or other non-essential cookies are introduced in the future, this policy and any required consent controls will be updated before those technologies are used.

6. Sharing and disclosure

Personal information may be accessible to personnel who need it to handle an inquiry or business relationship. We may also use service providers for website hosting and security, email and messaging, information technology, logistics, professional advice or other business support.

We may disclose information when reasonably necessary to comply with law, respond to lawful requests, protect legal rights, investigate abuse or address a business reorganisation. We require service providers to handle information only for the services they provide, subject to applicable agreements and law.

7. International handling

Yuxuan is located in China. If you contact us from another country, your inquiry and related business information may be received, accessed and processed in China. Third-party service providers may also process information in countries where they operate.

Data-protection rules may differ between jurisdictions. Where applicable law requires specific safeguards for an international transfer, we will take steps appropriate to the transfer and the services involved.

8. Retention

We retain business inquiries and related records only for as long as reasonably necessary to respond, evaluate a potential transaction, manage an ongoing business relationship, maintain required records, resolve disputes and meet legal obligations.

The retention period depends on the nature of the inquiry, whether a transaction or continuing relationship results, and applicable legal requirements. When information is no longer required, we will delete or anonymise it where reasonably practicable. Technical logs are retained according to operational security needs and relevant service-provider settings.

9. Security

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse or alteration. No website, email or internet transmission can be guaranteed to be completely secure, so please avoid sending unnecessary confidential or sensitive information through unsecured channels.

10. Your choices and rights

Depending on the law that applies to you, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; to request restriction of processing; to object to certain processing; to withdraw consent where processing relies on consent; or to complain to a competent data-protection authority.

To make a request, email nicolenit@163.com with the subject “Privacy Request”. We may need to confirm your identity and clarify the scope of the request before responding. Rights may be limited where applicable law permits or requires us to retain or continue processing information.

11. Children

This is a business-to-business website and is not directed to children. We do not knowingly request personal information from children through this website. If you believe a child has provided personal information, please contact us so the matter can be reviewed.

12. Changes to this policy

We may update this policy when the website, our business processes, service providers or applicable requirements change. The “Last updated” date at the top of the page identifies the current version. Material changes will be presented on this page before or when they take effect, as appropriate.

13. Contact us

Questions or requests about this Privacy Policy may be sent to: